Pricing & Plans
How does the 1-week free trial work?
Every new subscription starts with 7 days free. You save your card at signup so service begins immediately, but no charge happens until day 8. Cancel any time before then from your account portal and pay $0. After day 8, your card is charged the plan price at the cadence you chose (monthly, quarterly, or annual).
What's included in each plan?
Solo ($24.99/mo): up to 2 cans, 1 collection day/week. Household ($34.99/mo): up to 4 cans, 1 collection day/week, driveways under 100 ft, OnDemand visits unlocked, vacation hold. Priority+ ($44.99/mo): up to 6 cans, 2 collection days/week, driveways over 100 ft, OnDemand visits, top route priority, rental-friendly.
What if I have more than one can?
Solo covers up to 2 cans; Household up to 4; Priority+ up to 6. If you have 7+ cans, request a Custom Quote and we'll build a plan around your needs.
Is there a contract or commitment?
None. All plans are month-to-month. Cancel anytime from your self-serve billing portal — no fees, no phone calls, no retention scripts. Whatever period you've already paid for runs out, then service ends.
Can I switch plans later?
Yes — upgrade or downgrade anytime from your account portal. Changes take effect on your next billing cycle, prorated.
Do you offer discounts for annual or quarterly billing?
Yes. Paying quarterly or annually gives you a built-in discount vs. paying month-to-month. Annual is the best value if you know you'll stick around.
Are there setup fees or hidden costs?
No setup fees, no hidden charges. The price you see is the price you pay. The only "extra" is optional OnDemand pickups (one-time, $19.99 flat) — entirely opt-in, only billed when you book one.
Why do prices differ by plan?
More cans = more time per stop. More collection days = more visits per week. Priority+ also gets first slot on the morning route — useful when you have rental turnovers or just don't want to wait.
How It Works
When exactly do you move the bins?
Every pickup cycle we visit twice. Cans to the curb the day before your trash-hauler's day, back to their storage spot the day after. So for Wednesday trash, we visit Tuesday (out) and Thursday (back) — you never time the hauler yourself.
What if my trash truck is late or doesn't come?
Our driver verifies whether bins were emptied at every bring-back. If the city missed your block, they log it on-site, we notify you right away, and we automatically place a follow-up bring-back stop on the next nearby route — typically the next morning. Your cans stay at the curb until the hauler comes; once they run, we bring everything back in on that visit. You may still want to contact the city for a make-up pickup, but your cans won't be left out indefinitely — the next check is handled automatically.
Do I need to be home for service?
Nope. We work the curb and your bin storage spot — no home access needed. Most customers never see us; they just notice the bins moving when they should.
Will my neighbors know I have this service?
Only if you tell them. There's no truck signage; we drive normal vehicles. You'll just be the person whose bins magically get to the curb on time.
Can I earn money by referring friends or neighbors?
Yes — every time someone signs up using your personal referral link, you get
$10 off your next renewal. No cap on how many people you refer. Your unique link is in your
account portal — copy it and share it however you like. Neighbors, coworkers, Facebook group — if they sign up, you save.
How do you know which cans are mine?
Your address is on every stop card the driver opens — they know exactly which house they're at and what your bin storage spot is from your account profile (e.g., "behind the garage, blue can on the left"). If you have notes you want them to follow ("the bins are in the side yard, gate is on the right"), add them to your account and they show up on every visit.
What time of day do you come?
Bring-out: typically 5-9pm the day before your trash day. Bring-back: typically 8am-1pm the day after. Priority+ gets the earliest slot on both routes.
Does the service run on holidays?
Yes. We follow your local hauler's schedule — when they push trash day later in the week for a holiday, we shift our visit days to match. You don't need to tell us; we track it.
What if my city has more than one collection day?
Solo and Household each cover 1 collection day per week. Priority+ is the only plan with 2 collection days per week (e.g., trash Tuesday + recycling Thursday = both covered, no extra charge).
Edge Cases
What happens when I travel?
Household and Priority+ include a vacation hold — let us know before you leave and we pause service while you're away. No charges during the hold. Solo customers can also pause but lose those service days.
What if it snows or storms?
When haulers reschedule due to weather, we follow. You'll get a heads-up text the morning of, and we resume on the make-up day. We don't bring cans out to a curb that won't be picked up — that just leaves them sitting there for days.
What if I forget to put trash inside the can?
We move whatever's in the can to the curb. If something's blocking the lid (overflow), we'll move it and message you. If we can't access the can at all (locked gate, blocked driveway), we mark the visit skipped and tell you why.
Can you come the same day I called?
Sometimes! Household and Priority+ customers can book one-time OnDemand pickups through the account portal. Same-route visits (we’re already in your area): $19. Dedicated trip: $29.
What if my can is damaged or missing?
Message us. If it happened during our service (we knocked the lid loose, scratched it), we'll cover the repair or replacement. If your hauler damaged it, we'll help you document it for them.
Do you handle yard waste or bulk pickups?
Bagged yard waste in a can — yes, treat it like normal trash. Loose branches, mattresses, furniture, or construction debris — those need a separate pickup from your hauler. We move cans, not loose items.
Cancellation & Billing
How do I cancel?
Log into your account portal at
/account.html → Manage Subscription → Cancel. Takes about 30 seconds. No phone calls, no retention scripts. You'll get an email confirming the cancel and the date service ends.
When am I charged?
First charge happens on day 8 (after your 1-week free trial). After that, you're billed at the start of each cycle — monthly, quarterly, or annually depending on your plan.
What happens after I cancel?
Service continues through the end of your current billing period. So if you paid for May and cancel May 10, you still get service through May 31. After that, both service and billing stop.
Can I pause service temporarily?
Yes — Household and Priority+ have a built-in vacation hold (let us know ahead of time, we pause, no charges during the pause). Solo customers can pause too but lose those service days (no refund or credit for the lapsed period).
How do I update my payment method?
Log into
/account.html → Billing → Update Card. Handled directly by Square; we never see your card number, and changes take effect immediately.
Property Types & Special Cases
Is this good for rental properties?
Yes — one of our most popular use cases. Landlords and short-term rental hosts love that bins are handled automatically, especially during guest turnovers.
Do you serve apartment complexes or HOAs?
Yes — we support multi-unit accounts with one consolidated invoice. Email
support@garbagedrop.net and we'll put together a quote. Ask about bagged-trash-to-dumpster service if your community has on-property dumpsters.
I'm a senior — can you help carry the bins farther than the curb?
Absolutely. Just note your preferred storage spot in your account profile ("around the back of the garage, please") and our driver follows the instructions.
I have a gated community or locked gate. Does that work?
Yes. Add the gate code or access notes to your account profile. Drivers see them on the stop card and follow your instructions. If you'd rather not share the code, you can leave the gate unlocked on service nights instead.
We have an on-property dumpster instead of curbside pickup. Do you do that?
Yes — that's our bagged-trash-to-dumpster service for property managers. Single-visit on a specified day; bagged trash walked from each unit's doorstep to the on-property dumpster.
Trust & Operations
Are your drivers background-checked?
Yes. All drivers complete a background check before their first route. We also use scheduled, route-based dispatching so the same person typically handles your address week to week.
Are you insured?
Yes — general liability insurance covers any damage caused during service. Certificate available on request for property managers.
What if a driver damages my bin or property?
Message us with a photo. We'll repair or replace damaged bins at our expense and document any property damage for your records.
How do I report a missed service?
Email
support@garbagedrop.net or send us a message from your
account portal. Every customer gets missed-service support — Solo, Household, Priority+, property managers, and OnDemand. We'll investigate and make it right.
Where do you operate? Do you serve my area?
Currently Franklin, KY (ZIPs 42134 and 42135 — Simpson County area). Use the "Check Availability" widget on the homepage to confirm your exact address. Out of our area? Join the waitlist and we'll email when we expand.
